🔁 Returns & Refund Policy – Glow Swei
| At Glow Swei, we stand behind the quality, craftsmanship, and durability of every piece. If something isn’t quite right, we’re here to make the process smooth, fair, and transparent. Luxury should feel effortless — including your returns. |
| 🔄 Return Eligibility
We accept returns within 30 days of delivery. To qualify for a return: • Item must be unworn and unused • Item must be unwashed • All original tags must remain attached • Item must be returned in its original packaging • Proof of purchase is required Items that do not meet these conditions may not be eligible for a refund. |
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| ❌ Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept: • Worn or washed garments • Items with stains, scents, or damage • Sale or promotional clearance items (if stated at purchase) • Gift cards |
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| 📦 How to Initiate a Return
1. Email visiting our Contact Us Page within 30 days of receiving your order 2. Include your order number and reason for return 3. Our team will provide return instructions 4. Ship the item back using a tracked delivery service Customers are responsible for return shipping costs unless the item is faulty. We recommend keeping proof of postage until your return has been processed. |
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| 💰 Refund Process
Once we receive and inspect your return: • You will be notified via email • Approved refunds will be processed within 5–10 business days • Refunds will be issued to your original payment method Please note: Shipping costs are non-refundable unless the item is confirmed faulty. Depending on your bank or card provider, refunds may take additional time to appear. |
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| 🔁 Exchanges
We currently offer exchanges for: • Faulty or • Damaged items If you need a replacement , contact us as soon as possible to secure availability. |
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| ⚠️ Faulty or Incorrect Items
If you receive a defective or incorrect item: • Contact us within 7 days of delivery • Provide clear photos of the issue • We will arrange a replacement or full refund (including shipping) Quality matters to us — and we will always make it right. |
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| 🌍 International Returns
International customers are responsible for: • Return shipping costs • Any customs fees associated with the return Glow Swei is not responsible for lost international return shipments. |
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| 🖤 Our Promise
Every Glow Swei piece is crafted for durability, anti-shrink performance, and long-lasting confidence. If something doesn’t meet that standard, we want to know. |
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| 📩 Need Support?
For returns or refund enquiries: Email visiting our Contact Us Page Response time: 24–48 business hours |
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| Glow Swei
Luxury. Confidence. Delivered With Integrity. |
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Luxury You Can Feel. Style You Can Own.
Premium Men’s fashion. Crafted for Confidence.
Glow Swei isn’t just what you wear. It’s how you carry yourself.
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